PRIVACY POLICY

1. Introduction

This Privacy Policy describes how RideLink Innovations Private Limited, a company incorporated under the Companies Act, 2013, India, with its registered office in Chennai, Tamil Nadu, India ("Company", "QlutchGrid", "we", "us", or "our"), collects, uses, stores, processes, and protects personal data of users ("User", "you", or "your") who access or use the QlutchGrid platform, including website, mobile application, and related services (collectively, the "Platform").

QlutchGrid operates as a technology platform that connects vehicle owners with independent automotive service providers.

By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

2.1 Personal Information

When you register or use the Platform:

• Full name

• Phone number

• Email address

• Address and location

• Vehicle details (optional)

• Account credentials

2.2 Booking and Transaction Information

• Service bookings

• Service provider selected

• Date and time of booking

• Payment status

• Transaction identifiers

2.3 Device and Technical Information

Automatically collected data includes:

• IP address

• Device type

• Browser type

• Operating system

• Usage logs

• Cookies and identifiers

2.4 Communication Data

When you communicate with us or service providers:

• Messages

• Support requests

• WhatsApp communications

• Email communications

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts

• Enable service bookings

• Facilitate communication between users and service providers

• Process transactions and confirmations

• Send notifications via WhatsApp, SMS, email, or app notifications

• Improve platform functionality and user experience

• Prevent fraud, abuse, and unauthorized access

• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

To enable booking fulfillment, we share relevant information such as:

• Name

• Phone number

• Booking details

Service providers do not receive unnecessary personal data.

4.2 Third-Party Service Providers

Including:

• Payment gateways (e.g., Razorpay)

• Cloud hosting providers (e.g., AWS)

• WhatsApp Business API providers (Meta)

• Email and notification providers

These providers are contractually obligated to protect your data.

4.3 Legal Authorities

We may disclose information if required:

• By law

• By court order

• To comply with government regulations

• To protect our legal rights

5. Data Storage and Security

We implement industry-standard security measures, including:

• Secure servers

• Encryption protocols

• Access controls

• Authentication systems

However, no system is completely secure, and users acknowledge this risk.

6. Data Retention

We retain personal data only as long as necessary for:

• Providing services

• Legal compliance

• Dispute resolution

• Business operations

We may retain anonymized data indefinitely.

7. User Rights

Users may request:

• Access to personal data

• Correction of inaccurate data

• Deletion of personal data (subject to legal requirements)

• Withdrawal of consent

Requests may be submitted to the contact information below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve platform functionality

• Analyze usage

• Enhance user experience

Users may disable cookies via browser settings.

9. Children's Privacy

QlutchGrid is not intended for individuals under the age of 18.

We do not knowingly collect data from minors.

10. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to this Privacy Policy

We may update this Privacy Policy at any time.

Updated versions will be posted on the Platform.

Continued use of the Platform constitutes acceptance.

12. Contact Information

RideLink Innovations Private Limited

Chennai, Tamil Nadu, India

Email: [support@qlutchgrid.com]